Include your player ID, platform, approximate time of the issue and a concise description. Never send passwords or full payment-card information.
Connection & matches
Restart the game, switch between Wi-Fi and mobile data, and confirm that the game is updated. If a match remains affected, send the match time, mode and player ID.
Account & progress
Sign in with the same platform account previously used. For missing progress or items, provide the player ID and the last date on which the account appeared correctly.
Purchases
First confirm the order status with the platform store. For a completed order that is not reflected in game, send the platform order number and player ID. Do not send payment credentials.
Fair play & safety
Use the in-game report tools when available. Include the match time and reported player ID when contacting support. Reports are reviewed with relevant match records.